Q: How often should I have my carpet cleaned?
A: On average household carpets should be cleaned once a year. In some cases (pets, children, allergies) carpets may require more frequent cleaning.
Q: How often should I have my upholstery cleaned?
A: Upholstery should be cleaned once every 18 – 24 months as a part of regular maintenance. Upholstery that shows visible dirt or soiling should be cleaned to avoid dirt building up and causing staining.
Q: How can I keep my carpet looking nice?
A: Regular vacuuming will help your carpet keep its just-like-new look. We also recommend that you have your carpet professionally cleaned once a year.
Q: Do you guarantee your work?
A: Oxymagic of the Carolinas carpet cleaners stand behind each job. If for any reason you are unhappy with our services, we encourage you to let us know. On occasion after cleaning, permanent stains and worn areas of your carpet will be more visible. If we feel that this is a possibility, we promise to discuss this with you before beginning our work.
Q. How does the oxygenation process work?
A. The name for the actual oxygenation process is “oxygen bleaching”. It is a non-chlorine, color-safe bleach used to clean organic stains. This is the same process you would see when using hydrogen peroxide on a bloodstain. The bubbling or fizzing action is created by drawing oxygen from the air and cleans the stain.
Q. How does Oxymagic’s Crystal Care and Nature’s Way work together to attack stains?
A. The Crystal care is used as a “wetting agent” to penetrate the soiled area and allows the Nature’s Way to attack the stain. The stain then crystallizes and the brushes break up and remove the stain.
Q. Why does Oxymagic’s cleaning system leave carpet feeling soft, not hard and crunchy.
A. The Crystal Care has a very low suds level and does not leave the sticky residue that is associated with so many other carpet cleaners.
++ If you do clean an area that seems to dry hard, it is a good possibility that the customer has had a previous cleaning that left residue behind. A second cleaning with half of the amount of Oxymagic’s Crystal Care (no Nature’s Way the second time) should remove the soapy residue completely.
Why does OxyMagic dry so fast?
Because of the power of our Oxygen Cleaner, less moisture is needed than with any other cleaning method. TYPICAL DRY TIME IS AROUND 1 HOUR!
Why is OxyMagic different and better than other carpet cleaning methods?
OxyMagic's Natures Way® cleaner uses the power of Oxygen to get your carpet back to that "just installed" look. It is the safest cleaning method available today. No toxic chemicals in your home ensure fresh, clean and healthy carpet.
Why does the OxyMagic system clean deeper than steam or chemical?
According to the carpet cleaning industry's only recognized trade organization, the IICRC, deep particulate or fibrous soil makes up 79% of soil present in carpet. Due to the gravity of this soil (found in the lower third or the carpet pile) it requires brush agitation to be removed effectively. Our cleaning machine has not one but TWO counter-rotating brushes! You'll be amazed at what you'll see being lifted out of the carpet.
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